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Our office hours are 8:00 a.m. to 4:00 p.m. Monday through Friday. Office hours from April 7th - June 1st, 2012 will be 7:30 a.m. to 5:00 p.m. Monday through Friday; Saturday 7:30 a.m. to 11:30 a.m.
In addition to our published product lists, RCOP custom quotes and grows a variety of plants. Price is determined according to pot/flat size, quantity, time and item ordered. We may require a deposit upon receipt of the order, along with a signed terms and conditions contract. Please call us regarding your needs.
• Succulents are available year round!
• We schedule our Early Spring product list to begin shipping around March 26th, 2012.
• The Spring list is scheduled to start shipping approximately April 23rd, 2012.
• Native line naturally awakens for spring installations and we tuck them back into bed in late November.
• Summer product starts sizzling around June 11th, enticing purchasers through mid-August.
• Our Fall line is scheduled to start shipping August 20th, 2012.
• A kick off to Christmas starts in mid-November with Poinsettia availability.
• December through March we offerplugs trays, starter plants and available to custom grow finished product.
• January – December we are available to contract/custom grow anytime during the year.
We welcome orders to be placed as early as possible. We have many orders that are booked 6 - 12 months in advance.
To place an order, please call, fax or email it to us at sales@rcopinc.com. If you do not receive an acknowledgement of your order, please call us to verify it is on file. We will assist you with your orders to correlate items available with the date of shipping.If you do not wish to take an item on order at the time of your scheduled delivery, we need to be notified immediately so arrangements can be made to hold the item until the next ship week. Anorder must be taken in its entirety in a timely manner. In the rare occurrence that starter plants are received in damaged or we have a crop failure, you will be notified immediately with available substitutions.
Regardless of your order size; there isa 3% discount available to customers that place their Early Spring order by December 31st, 2011 and Spring order by January31st, 2012. A 5% discount is available on all Fall orders received by March 31st, 2012. If payment is received within the set up terms of your accountthe applicable discount can be taken at the time of payment. Payment terms are based off the date on each invoice. You will receive your invoice at time of delivery or pick up. Please let us know if you need a copy of the signed invoice faxed to your office. Unless noted, discounts are not applicable on custom quoted items.
We will send an acknowledgement of your order, either via fax, email, or mail. Since many orders are booked months in advance, the delivery or pick up date is noted as the first day of the requested ship week. This does not mean we will ship your order or have it ready for pick up on that day. As the scheduled ship week approaches we will contact you prior to discuss and confirm day and time.
Every week we create a list of our most profuse blooming and gorgeous plants we have available for immediate delivery. This list is sent via email or fax. Please let us know if you are interested in receiving our weekly list in season.
Customers are encouraged to visit our greenhouse.Please stop in to check out our crop, view your order or scope out new items to add prior to delivery.
We provide delivery service for orders over $350.00. Delivery minimum may increase to $550.00 during heavy shipping weeks. A $35.00 fee per stop is charged for orders delivered below $550.00. There is a $25.00 fee per stop for orders delivered over $550.00. Delivery fees are subject to change, and may vary for the Fall season or on Native plant orders.
Our general delivery hours,Monday – Friday, for March through October are 6:00 a.m. to 4:00 p.m. During November through February our delivery hours are 8:00 a.m. to 4:00 p.m. Special arrangements can be made with enough advanced notice. Time stops are available for orders over 100 – 150 cases. Site delivery is available when arranged in advance. A delivery address and receiving hours are needed upon placing your order. Time stops and site deliveries are subject to additional delivery fees. With the exception of time stops, we will only give an estimated time of delivery.
A sufficient crew must be on site to help our driver unload your order. A $50 unloading fee will be incurred if there is not a sufficient crew available to help unload. If the delivery is over 25 cases our driver will not unload without help. At which time, a waiting-time fee will be applied. See "Invoices and Payment" below for more information.
Delivery material is marked for RCOP's identification. If other needs are required please inform your salesperson, additional charges may apply.
Delivery fees are based off of deliver within a 50 mile radius of Maple Park, Illinois. Additional charges may apply for delivery outside of that radius.
Any size order is welcome for pick up. To provide the best service possible, please schedule your pick up at least 48 hours in advance. Our pick up hours are Monday thru Friday, 8:30am to 3:30 pm. Please note that during heavy shipping weeks we may not be able to accommodate Monday pick up requests.
We need 48 hours cancellation notice prior to a scheduled pick up or delivery time. A 20% restocking fee will be charged on orders canceled at shorter notice or not picked up within 24 hours of the scheduled pick up time. (Scheduled means we have confirmed pickup or delivery day, approximate time, and address either with original order, faxed acknowledgements, or on a verbal basis; in advance.)
Payment terms are based on date of invoice. You will receive your invoice at time of delivery or pick up. Additional invoices under $300.00, for the same delivery or pick up, may be subject to a $3.00 administration fee. Payments on invoices are accepted by check, cashier's check, money order, and cash. We require a signature on all invoices as receipt of delivery. Please let us know if you need a copy of the signed invoice faxed to your office. All invoices state that shortage; damage and quality claims must be made at time of delivery, and noted in detail on invoice. Failure to comply with these policies will void all claims or credit. A fee of $30.00 will be incurred for any NFS returned checks. In the event it becomes necessary for us to initiate collection proceedings, customer shall be responsible for all collection costs, legal fees and court costs.
A credit application must be filled out and processed in order to receive payment terms. Processing a credit application can take up to 6 weeks. All orders scheduled to ship, prior to receiving payment terms, will ship C.O.D. using any of the above payment methods.
As part of RCOP's green initiative we accept containers and carriers originally supplied by RCOP. Please contact us for more information how this new program works.
We reserve the right to initiate any surcharges.
RCOP is not responsible for natural and common disasters and has no control over the weather, traffic, or road conditions.
Please keep in mind, we are City of Chicago Women Owned Business (WBE) certified; our areas of specialty are: Wholesaler/Supplier of Ornamental Floricultural Products; Greenhouse of Plants, Nursery, Floral; Plant Baskets, Planters, Containers, etc. |
